When My Order Will be Shipped?
After confirming the purchase, we ship and send the product according to the method you have chosen, please allow 1-3 business days after your the confirmation of the order.
Do you ship internationally?
yes we ship worldwide.
Is my personal and credit card information safe?
Definitely! Credit card processing is secured through Stripe.com, the most used encrypted security merchant site on the web. Furthermore, your credit card information is never stored on file. If you’re still hesitant, you can checkout using PayPal.
How much does shipping cost?
Shipping Fees are different depending in your location, but mainly Standard shipping is Free for North America (US & Canada), DHL shipping cost $22 (US & Canada)
How do I track my order?
After your order ships, you’ll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order (please note that for International Standard Shipping, tracking will take up to 4 business days to be updated.
How can I change my shipping address?
If you contact us within a few hours after placing your order we will do our best to change your address. Unfortunately once your order is processed, we cannot change your address. Please email us with your order number if you believe your package won’t arrive to you.
Can I return my order for a refund?
Yes, you can return your order under the MustHaveJersey.com Satisfaction Guarantee. If you are not 100% satisfied with our product, we will create a solution for you. You can return the product within 30 days of the order date or 7 days of receiving the package. You will receive a refund* minus a shipping and handling fee of $9.95. *Returns are applicable only for USA orders. International orders are final sale. Please email us and provide your full name, order number and reason for your return and we’d be happy to assist you.
How do I cancel my order?
Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order, there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us.
How do I know if my order went through?
Once your order goes through, you will receive a confirmation email with your order number.
Where your warehouses are located?
We have a warehouse in Grandville Michigan US, and an other Warehouse in China, but due to US Customs taxes we don’t have a big stock in US, so if you order is available in our US warehouse you will receive it in 4 to 10 business days, if not it will be shipped from China and it will take from 10 to 20 business Days.
When i will receive my package?
If you you are in US or Canada Standard shipping from China will take 10 to 20 Business Days to be delivered, and DHL shipping will take 4 to 8 business days.
What types of payments do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.